Thank you for your interest and support.
We have been offering rugby gear online since 1998... we know, we know... that was a long time ago, about when Al invented the darn thing. We are not a fly-by-night, guy in his garage supplier, but rather an established provider of everything rugby. We literally stock thousands of rugby shorts and socks, tackle equipment.... our t-shirt making area overflows with design options.
At BALL'S OUT ! Rugby, we stand behind our products and stand behind our customers. Give us a chance to excel, ship faster, be thoughtful, go the extra mile... we will exceed your expectations, season in and season out.
Online Shipping Info
Our standard domestic shipments are sent using UPS Ground and UPS 2nd Day Air (if requested). If the shipping address is a P.O. Box or military APO or FPO, we can ship using US Postal Service as UPS will not deliver to these types of addresses. However, be aware that this method does not provide tracking and insurance for the delivery of your package. Because of the tracking and insurance provided by UPS and the additional time it takes for US Postal shipments (an extra 4-6 days), we highly recommend that you ship to a street address using UPS whenever possible.All UPS shipments go out daily at 3:30 pm EST. All orders requesting UPS 2nd Day Air shipping must be placed by 2 pm EST in order to make shipping for that day; otherwise, they will be processed within 1-2 business days. UPS delivery times do not include weekends or holidays.
We will make every effort to satisfy all UPS 2nd Day Air shipping requests in a timely manner; however, if stock shortages do occur, we will either call or email you with the estimated ship date and suggest possible substitutions, if available, within 24 hours of receiving your order. Ground shipment orders that cannot ship within 72 hours will also receive similar notification.
UPS Next Day Air or FedEx shipping are available upon request. It is necessary to order by phone if you would like one of these options.
All Military APO and FPO addresses are treated by the US Postal Service as international. You should allow additional time for these shipments due to the combination of US Postal and Military delivery efforts.
In entering your address, be sure to enter all information correctly (esp. suite/apt number, city, and zip code). If UPS is required to make any address corrections, they will charge a $5 fee for ground packages and a $10 fee for 2nd and Next Day Air package. If the correction is due to inaccurate information provided on the order form… well, at least a big chunk of the fee will be charged to the customer.
How Can You Help Us?
-- We welcome your product reviews; in fact, if your piece is extra effective, we will send you a free T-shirt to add to your collection.
-- Be sure your purchase helps your team; get and use a Shopper's Key VIC Code on every order.... do not have one? No problem, just email us at firstname.lastname@example.org and we will look it up for you or assign you one for you and your team!
-- We love it when teams get together and sort a nice, big order and call it in, or place it en masse online.... we all can save on resources (boxes, postage etc) and you will save big, too! Large team orders also frequently get a healthy addition of freebies and items that promote rugby.
When do we charge you? When we ship…
Many online vendors charge the second you click order… but if there are any delays, additions, or stocking issues, you can lose your money while the shipment is sorted. Since we sometimes do run out of stock in sizes [we carry as much variety as ANY rugby supplier worldwide] and colors, we have a customer-serving “charge when shi p” approach.-