"I wanted to compliment you and Balls Out for your exemplary service. It is rare to get a reply within 2-3 days from an online business. You answered within hours. It is next to impossible to add an item to an order with an online business. You were willing from the start. You answered my questions, made the addition, and saved me a nice bit of money. On top of that, I received the order yesterday. This is simply remarkable. I even got a coupon. Thanks very much."